Return, Refund & Cancellation

Policy Overview

VORA LABEL offers a 7-day easy return and exchange policy, subject to the eligibility requirements, exclusions and conditions set out below.

Return Eligibility

To be eligible for a return, the product must be returned in its original condition and comply with the applicable requirements.

• The product must be unused.
• The product must be unwashed.
• The product must be undamaged and in intact condition.
• All applicable tags must remain attached and intact.
• Original packaging must be retained.
• Proof of purchase may be required wherever applicable.

Non-Returnable Products

Certain products are not eligible for return or exchange due to their nature or applicable promotional conditions.

• Hygiene-sensitive products, including innerwear and certain accessories.
• Products purchased under special promotional offers.
• Products purchased under Sale offers where return or exchange is excluded.
• Products that do not satisfy the required condition for return or exchange.

Exchange Policy

Exchange requests may be initiated through the VORA LABEL website within 7 days from the date of delivery.

Requests for exchange due to colour, style, pattern or any other preference will not be accepted.

• The product must be unused, unwashed and undamaged.
• All applicable tags and original packaging must remain intact.
• Proof of purchase may be required wherever applicable.
• Hygiene-sensitive categories and certain accessories may be excluded.
• Products purchased under special promotional or Sale offers may be excluded.

Exchange Process

The replacement item will not be dispatched at the time of return pickup.

Reverse Pickup & Self-Shipping

If reverse pickup is unavailable because of pincode serviceability constraints, the customer may be required to self-ship the product to the address communicated by VORA LABEL.

Such non-serviceability may be temporary or prolonged, and resolution timelines may vary depending on operational feasibility.

Self-shipping charges up to ₹120 shall be reimbursed against valid proof of shipment.

Order Cancellation

Orders may be cancelled through the VORA LABEL website within 12 hours of placement.

Refund Policy

Approved refunds relating to eligible cancellations and undisputed returns will ordinarily be processed within seven (7) banking days from the date VORA LABEL confirms the refund.

Refund processing is subject to successful return verification, product inspection and compliance with the applicable return and refund conditions.

Refund Processing Time

Once VORA LABEL confirms an approved refund, it will ordinarily be processed within seven (7) banking days.

The time required for the refunded amount to appear in the customer's account may depend on the relevant payment gateway, bank or financial institution.

Cash on Delivery

Cash on Delivery (“COD”) orders may be subject to a convenience fee of up to ₹60.

The fee may be applied selectively and may not apply to all orders.

Important Conditions

• Return and exchange requests must be submitted within the applicable 7-day period.
• Exchange requests are accepted only for size changes.
• Colour, style, pattern or preference-based exchange requests are not accepted.
• Products must satisfy the applicable condition and packaging requirements.
• Hygiene-sensitive products and certain accessories may be excluded.
• Special promotional and Sale products may be excluded from return or exchange.
• Refunds are subject to verification, inspection and compliance with applicable conditions.
• Where reverse pickup is unavailable, self-shipping may be required.

Need Help?

For questions regarding returns, exchanges, cancellations or refunds, please contact the VORA LABEL support team.