Frequently Asked Questions

Orders may be cancelled through the VORA LABEL website within 12 hours of placement. Once an order has been packed or dispatched, cancellation is no longer permitted.

No. Once an order has been packed or dispatched, cancellation is no longer permitted.

For online payments, an order is considered successfully paid after the applicable payment service provider and VORA LABEL receive the required payment confirmation.

VORA LABEL currently offers shipping within India only.

Yes. Standard shipping is free across India.

Orders are generally dispatched within 1–2 days nationally.

Standard national delivery generally takes 2–5 days after dispatch.

Where available, Express shipping is charged at ₹150 and Rush shipping is charged at ₹250. Standard shipping is free across India.

VORA LABEL uses Shiprocket for logistics and shipping support.

Yes. VORA LABEL offers a 7-day easy return and exchange policy, subject to the applicable eligibility requirements and exclusions.

Return and exchange requests must be initiated within 7 days from the date of delivery.

The product must be unused, unwashed, undamaged and in intact condition, with all tags, original packaging and proof of purchase wherever applicable.

No. Exchanges are permitted only for size changes. Requests based on colour, style, pattern or any other preference are not accepted.

No. Hygiene-sensitive categories, including innerwear and certain accessories, may not be eligible. Products purchased under special promotional offers, including Sale offers, are also not eligible for exchange.

The replacement item is not dispatched at the time of return pickup. After successful pickup of the original item, typically within 2–3 business days, the exchange item will be shipped according to VORA LABEL standard delivery timelines.

If reverse pickup is unavailable because of pincode serviceability constraints, you may be required to self-ship the product to the address communicated by VORA LABEL.

Self-shipping charges up to ₹120 shall be reimbursed against valid proof of shipment where self-shipping is required because reverse pickup is unavailable.

VORA LABEL supports online payments through Razorpay and PayU, subject to the payment options made available during checkout.

Cash on Delivery (COD) may be available for eligible orders and serviceable locations. Availability may vary depending on pincode, order and operational conditions.

COD orders may be subject to a convenience fee of up to ₹60. The fee may be applied selectively and may not apply to all orders.

Approved refunds for eligible cancellations and undisputed returns will ordinarily be processed within seven (7) banking days from the date VORA LABEL confirms the refund.

Refund processing is subject to successful return verification, product inspection and compliance with the applicable return and refund conditions.

Where a return or refund request is disputed, found to be non-compliant, or requires additional review or investigation, VORA LABEL reserves the right to delay, withhold, adjust or reject the refund in accordance with its policies and applicable law.

After VORA LABEL processes an approved refund, the time required for the amount to appear in your account may depend on the relevant payment gateway, bank or financial institution.