Privacy Policy

Information We Collect

When you use the VORA LABEL website or purchase our products, we may collect information that you provide directly to us, information generated through your use of our website, and information required to process and fulfil your orders.

How We Use Your Information

We use personal information only for legitimate business purposes and, where required, on an appropriate lawful basis. Depending on how you interact with VORA LABEL, information may be used to:

• Process, confirm and fulfil your orders.
• Arrange delivery and provide order-related updates.
• Process returns, exchanges, cancellations and eligible refunds.
• Provide customer service and respond to your enquiries.
• Maintain and manage customer accounts where applicable.
• Process payments through our payment service providers.
• Maintain, secure and improve our website and shopping experience.
• Prevent fraud, misuse, unauthorised activity and other security risks.
• Meet applicable legal, regulatory, accounting and record-keeping requirements.
• Send promotional communications where permitted and where you have provided the required consent or otherwise authorised such communications.

Orders & Payments

VORA LABEL accepts online payments through payment service providers including Razorpay and PayU. Payment information may be processed directly by the applicable payment provider in accordance with its own privacy and security practices.

VORA LABEL does not need to receive or store your complete payment card credentials where the payment is processed directly through the applicable payment gateway. We may receive transaction-related information necessary to confirm and reconcile your payment and fulfil your order.

Cash on Delivery orders may be subject to a convenience fee of up to ₹60. Such fee may be applied selectively and may not apply to every order.

Sharing Your Information

We do not sell your personal information as a standalone commercial product. We may share information where reasonably necessary to operate our business, provide services to you, protect our website and comply with applicable law.

Cookies & Similar Technologies

Our website may use cookies and similar technologies to support essential website functions, remember preferences, understand website usage, improve performance and provide a more relevant shopping experience.

Cookies may be placed by VORA LABEL or by service providers supporting website functionality. Your browser may allow you to control or restrict cookies. Disabling certain cookies may affect the functionality or availability of some website features.

Where required by applicable law, we will provide appropriate information and choices regarding non-essential cookies or similar technologies.

Data Security

We take reasonable steps designed to protect personal information against unauthorised access, misuse, alteration, disclosure or destruction. Security measures may include administrative, technical and organisational safeguards appropriate to the nature of the information and the risks involved.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Accordingly, while we work to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing services, resolving disputes, maintaining appropriate business records, preventing fraud and complying with applicable legal, regulatory and accounting obligations.

When personal information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with applicable law and our operational requirements.

Your Privacy Rights

Subject to applicable law and the circumstances of the request, you may have rights relating to your personal information, including the ability to request access to information about processing, correction of inaccurate information, withdrawal of consent where consent is the basis for processing, and other rights available under applicable data-protection law.

Where processing is based on consent, you may withdraw that consent. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

To exercise a privacy-related request, please contact us using the details provided in the Contact Us section. We may need to verify your identity before completing certain requests.

Third-Party Links & Services

Our website may contain links to third-party websites, applications or services. These third parties operate independently and may have their own privacy policies and terms. We encourage you to review the applicable privacy information before providing personal information to a third party.

VORA LABEL is not responsible for the privacy, security or content practices of third-party websites or services that are outside our control.

Children's Privacy

Our website and services are intended for general consumers and are not knowingly directed toward children in circumstances where applicable law requires parental or guardian consent. If you believe that a child has provided personal information to us in a manner that is not permitted by applicable law, please contact us so that we can review the matter and take appropriate action.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website functionality, service providers, legal requirements or privacy practices.

When we make changes, we will update the “Last Updated” date shown at the beginning of this Privacy Policy. We encourage you to review this page periodically to remain informed about how we handle personal information.